Refund policy

14-day comfort guarantee

Sleep on your siestr™ pillow for up to 14 days. If it isn't right for you, send it back and we'll refund you. Return shipping is free.

Eligibility

• Start your return within 14 days of delivery.
• You can return a pillow you've tried, as long as it's clean, undamaged, and free of stains, odors, or pet hair.
• Please send it back with the pillowcase it came with and, if you still have it, the original packaging.
• Items bought from other retailers can't be returned to us.

Returning part of a 2-pack

You can return one or both pillows from a 2-pack. If you keep one, we refund the difference between the 2-pack price and the single-pillow price you would have paid, so you're never charged more than the single price for the pillow you keep.

How to start a return

1. Email us at contact@siestr.com with your order number.
2. We'll email you a prepaid return label. Return shipping is on us.
3. Pack the pillow and pillowcase, attach the label, and drop it off with the carrier.

Returns sent without contacting us first may take longer to process.

Refunds

Once your return arrives and passes inspection, we'll refund you to your original payment method. We aim to inspect returns within 3 business days of receiving them and will email you when the refund is issued. Your bank or card provider may take 5–10 business days to post it.

The original Express shipping charge, if you chose it, isn't refundable. Standard shipping is always free.

Damaged, defective, or wrong items

If your order arrives damaged or isn't what you ordered, email contact@siestr.com within 14 days of delivery with your order number and a photo, and we'll make it right with a replacement or a refund.

Exchanges

To swap a single pillow for a 2-pack (or the other way around), return the original item for a refund and place a new order.

Questions

Email us at contact@siestr.com.